Shipping & Delivery

Shipping methods

Free Shipping for orders over £69.00

● Orders containing pre-order items will have their shipping time calculated from the shipment of the pre-sale items. You can find the estimated delivery time on the product details page.

● While most packages can be delivered within the estimated time of arrival, the actual delivery date may be impacted by flight schedules, weather conditions, customs clearance processes, and other external uncontrollable factors. For the most accurate delivery date, please refer to the tracking information.

Please note:

• Total Delivery Time = Processing Time + Shipping Time
• All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• If you refuse to accept your delivery, once we receive the returned package, we will refund 50% of your payment. This applies only if the order is returned due to refusal; for other return reasons, please see our Return Policy.
• APO/FPO & PO Boxes are not accepted for Express Shipping.

Tracking Your Order

You will receive an email notification once your order has shipped. The email will include a unique tracking number. You can check the status of your order by logging into Florbay.co.uk → My Account → My Order.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for taxes

Our customers do not need to pay for importing fees, duties or Value Added Tax (VAT). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

Contact Us

If you have any further questions, please contact our customer services at [email protected].We aim to respond to all inquiries within 24–72 business hours.