Personal information refers to data that can directly or indirectly identify you. It also includes anonymous information linked to data that can identify you directly or indirectly. Personal information excludes irreversibly anonymized or aggregated data that no longer allows us, either alone or in combination with other information, to identify you.

We only gather and utilize personal information that is essential to fulfill our legal obligations and help us manage our operations while providing the requested services.

We gather information when you register on our site, place an order, subscribe to our newsletter, or participate in a survey.

When registering or placing an order on our site, you may be required to provide the following information: your name, email address, mailing address, and phone number. However, you may also visit our site anonymously.

We utilize the information you share with us for the specific purposes for which it is provided, as indicated at the time of collection, and as permitted by law. The information we gather from you may be utilized in the following ways:

● Personalization: Your information enables us to tailor our interactions to better meet your individual needs.

● Website Improvement: We are constantly striving to enhance our website offerings based on the information and feedback we receive from you.

● Customer Service Enhancement: Your information enables us to more effectively address your customer service requests and support needs.

● Transaction Processing: This includes executing your payments and delivering the products or services you have requested. It also encompasses the administration of contests, special promotions, surveys, activities, or other site features.

● Email Communication: The email address you provide for order processing may be used to send you important information and updates related to your order. You may also receive occasional company news, updates, related product or service information, and more.

If you are situated within the European Economic Area (“EEA”), the handling of your personal data by us will be justified on the following grounds: If we obtain your consent for the handling of your personal data, it will be justified under Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the handling of your personal data is necessary for the performance of a contract between you and us, or for taking pre-contractual steps at your request, it will be based on GDPR Article 6(1) lit. (b). If the handling is necessary for us to comply with a legal obligation, we will handle your personal data on the basis of GDPR Article 6(1) lit. (c), and if the handling is necessary for the purposes of our legitimate interests, it will be done in accordance with GDPR Article 6(1) lit. (f).

Please be aware that if you have given consent to the handling of your personal data, you may withdraw your consent at any time, for example by sending an email to at [email protected]. This withdrawal will not affect the lawfulness of any handling previously carried out based on your consent.

We take appropriate measures to ensure that your personal information is accurate, complete, and current. You have the privilege to access, rectify, or erase the personal information that we gather. Furthermore, you have the right to limit or object, at any time, to the further processing of your personal information. You are entitled to receive your personal information in a structured and standard format and, where feasible, the right to have your personal information transmitted directly to a third party. If you believe that your personal information is being mishandled, you have the right to file a complaint with the relevant data protection authority.

In order to safeguard the privacy and security of your personal information, we may ask for details to confirm your identity and your right to access such information, as well as to locate and provide you with the personal information we hold. There are cases where applicable laws or regulatory requirements permit or compel us to decline to provide or delete some or all of the personal information we hold.

You can email us at [email protected] to exercise your rights. We will respond to your request promptly and make every effort to ensure that your personal data is accurate and current.

At Florbay.co.uk, the security of your personal information is of utmost importance. It is crucial that you take responsibility for the safety and security of your own username and password. We strongly advise selecting a robust password and regularly updating it. It is important not to use the same login credentials (email and password) for different websites.

In addition to your individual efforts, we have implemented a range of security measures, including the use of a secure server. All sensitive/credit information provided is transmitted using Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database. Access to this database is restricted to authorized personnel with special access rights, who are required to maintain confidentiality. Furthermore, after a transaction, your private information (such as credit cards, social security numbers, financials, etc.) is not stored on our servers.

To further ensure your online protection, our servers and website undergo daily external security scans and full verification by McAfee Secure from Symantec. This comprehensive approach is designed to safeguard you while you are online.

Indeed, cookies are utilized to enhance your browsing experience. These small files are transferred to your computer's hard drive through your web browser, provided you have permitted it in your settings. This enables the website to recognize your browser, capture specific information, and improve site functionality.

The purpose of using cookies is to remember and process items in your shopping cart, store your preferences for future visits, and gather aggregate data on site traffic and interaction. This allows us to offer improved site experiences and tools for your benefit in the future.

We may engage third-party service providers to better understand our site visitors. However, these service providers are strictly prohibited from using the collected information except to directly assist in conducting and enhancing our business. For instance, we utilize Google Analytics, a web analytics service by Google, Inc., to gain insights into user engagement with our website. The information collected is used to create reports and services for website improvement, without identifying individual visitors.

On certain website pages, third-party applications may set their own cookies to provide services, track application success, or customize applications for users. For instance, social media sharing buttons such as Facebook or Twitter may set cookies when you share content. Due to how cookies operate, neither we nor third parties can access each other's cookies.

If preferred, you can choose to be notified whenever a cookie is sent, or disable all cookies via your browser settings. However, disabling cookies may affect the functionality of some services. Nonetheless, you can still place orders by contacting Customer Service at [email protected].

We do not sell, trade, or transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, delivering products or services, sending updates, or servicing you, provided that they agree to keep this information confidential. We may also disclose your information when required to comply with the law, enforce our site policies, or protect rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting, or other applicable laws.

Occasionally, we may include third-party products or services on our website. These third-party sites have separate and independent privacy policies. We are not responsible or liable for the content and activities of these linked sites but seek to protect the integrity of our site and welcome feedback about these sites.

Please visit our Terms and Conditions section to understand the use, disclaimers, and limitations of liability governing the use of our website.

If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date below.

If you have any questions, complaints, or would like to exercise your rights regarding your personal information, please contact us via email at [email protected].